Last updated September 2022
Should you wish to complain about any aspect of our service, we aim to acknowledge your complaint within three working days. We will notify you when an investigation has been completed and let you know the outcome. A full copy of our complaints policy is on display in our waiting rooms and you can collect a copy from our reception.
03000 851234 or BCU.ComplaintsTeam@wales.nhs.uk
0300 062 8163 or email@example.com
020 7167 6000 or firstname.lastname@example.org.
We require 24 hours notice of a cancellation. Failure to notify us may result in an extra charge or even termination of your service. Repeatedly missing or cancelling appointments may mean we’re no longer able to offer you further appointments. We refuse to treat patients who are abusive, violent, or who fail to pay bills on time.
We ask patients to complete a medical history form at regular intervals. This helps us formulate an appropriate treatment plan for you. We take patient confidentiality seriously and all personal information is treated in the strictest confidence. Only staff members have access to patient information. A full copy of our confidentiality policy is on display in our waiting rooms and you can collect a copy from our reception.
Our practice provides caring, preventive dentistry for everyone in your family, helping everyone to keep their mouth healthy.
Thank you so much for your compassion and care following my accident.